Refund policy
Refund Policy
Last updated: 19 September 2026
The short version: 90 days, full refund, no explanation needed — and in most cases you won't need to send anything back.
Our 90-day money-back guarantee
If you are not happy with your Purovane M1 for any reason, contact us within 90 days of the day your order is delivered and we will refund what you paid, in full. You do not need to give us a reason, and you do not need the original packaging.
How to request a refund
Email us at support@purovane.com with your order number, or the name and email address you ordered with. Telling us what went wrong is helpful but entirely optional.
We reply to every refund request within 2 business days.
Do I have to send the vacuum back?
Usually not. For most refund requests we will simply refund you, and you are welcome to keep, donate or dispose of the unit.
There are occasions when we will ask for an item back — for example if you would prefer a replacement rather than a refund. If that applies, we will tell you when you contact us and give you the returns address at that point. We will never ask you to pay to return an item that arrived faulty or damaged.
Please do not send anything back before contacting us — unannounced returns can take a long time to match to an order, which delays your refund.
When you will get your money
Once your refund is approved, we issue it to your original payment method within 2 business days. Your bank or card issuer then decides how quickly it appears on your statement, which is typically another 3 to 10 business days.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty, or is not what you ordered, email us within 90 days of delivery. A photo helps us sort it out quickly but is not required. You choose whether you would like a replacement or a full refund, and either way it costs you nothing.
Cancelling an order before it ships
Email us as soon as you can. If your order has not yet been dispatched we will cancel it and refund you in full. If it has already gone out, the 90-day guarantee above covers you.
Parcels that cannot be delivered
If a parcel is returned to us because it could not be delivered, we will contact you to arrange redelivery or refund you in full, whichever you prefer.
Currency
Our prices and refunds are in US dollars. We refund the exact amount you paid us. If your card or bank account is in another currency, the rate your bank applies on the day of the refund is outside our control.
What this guarantee covers
This policy applies to Purovane products bought directly from purovane.com. Units bought from a third-party reseller or marketplace are covered by that seller's own returns policy, not this one.
Your statutory rights
Nothing in this policy affects the rights you have under the consumer protection laws that apply where you live. Those rights stand in addition to the guarantee described above.
Contact us
Whirl Brands Ltd, trading as Purovane Company number 17463965 (registered in England and Wales) 11 Bellmeadow, Maidstone, ME15 9NB, United Kingdom support@purovane.com