Shipping
Shipping Policy
Last updated: 19 September 2026
Where we ship
We currently ship to addresses within the United States.
What it costs
Shipping is free on every order. The price you see at checkout is the price you pay — there is nothing added afterwards.
How long it takes
Most orders arrive 3 to 8 days after you place them, depending on where in the country you are. Orders placed at a weekend or on a public holiday start moving the next business day.
If for any reason we cannot dispatch your order within the time above, we will email you, give you a revised date, and offer you the choice of waiting or cancelling for a full refund. You do not have to chase us for that — it is on us to tell you.
Tracking
You will get a confirmation email as soon as you order, and a second email with a tracking number when your parcel is dispatched. Tracking can take up to 24 hours to start showing movement after you receive it, which is normal and not a sign that anything is wrong.
If your tracking has not updated in five days, email us and we will chase it from our end.
Delivery addresses
Please check your address carefully at checkout. If you spot a mistake, email us straight away — if the parcel has not yet been dispatched we can usually correct it. Once a parcel has shipped to an address you gave us, we cannot redirect it, though we will always help you track it down.
If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery or refund you in full, whichever you prefer.
Missing or delayed parcels
Occasionally a carrier marks a parcel as delivered a day or two before it actually arrives, so it is worth checking around your property and with neighbours first. If it still has not turned up, email us with your order number and we will either track it down, send a replacement, or refund you.
Things outside our control
Severe weather, carrier backlogs and public holidays can add time to a delivery. We will keep you informed if we know your order is affected, and our 90-day refund guarantee applies regardless of how long a parcel took to reach you.
Contact us
Whirl Brands Ltd, trading as Purovane
Company number 17463965 (registered in England and Wales)
11 Bellmeadow, Maidstone, ME15 9NB, United Kingdom